⚡ Utility Complaints

Internet service provider poor service

Last updated: June 2026

Under PTA regulations, ISPs must provide service as per package. Chronic poor service is grounds for complaint and refund.

Document service issues (speed tests, downtime). Complain to ISP customer service. If unresolved in 7 days, file PTA complaint.

PTA (Pakistan Telecommunication Authority) / ISP Customer Service

File complaint at PTA website or call PTA helpline 0800-55055 with ISP name, account number, and issue details.

ISP [NAME], account [NUMBER]: Chronic slow speeds and [X] outages in [MONTH]. ISP has not resolved despite complaints. I request PTA intervention.

internet

wifi

isp

ptcl

slow

connection

broadband

This information is intended as general civic guidance and should not be considered formal legal advice.