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🛒 Consumer Protection
Online shopping fraud
Last updated: June 2026
Your Right
Online sellers must deliver products as described. Non-delivery or fraud can be reported to FIA Cyber Crime and Consumer Protection authorities.
What You Should Do
Contact seller for refund. If no response, file complaint with FIA Cyber Crime Wing and Consumer Protection Council.
Relevant Authority
FIA Cyber Crime Wing / Consumer Protection Council
Complaint Guidance
File online complaint at NR3C (FIA) portal with order details, payment proof, and communication records.
Sample Complaint
I ordered [PRODUCT] from [WEBSITE/SELLER] on [DATE], paid Rs. [AMOUNT], but product was never delivered. Seller is not responding. I request investigation.
online
fraud
scam
not delivered
ecommerce
daraz
cheating
This information is intended as general civic guidance and should not be considered formal legal advice.